About United Utilities
About United Utilities

Planning for the future

This final business plan sets out how we intend to invest in and improve our water and wastewater services over the five years from 2010-2015.

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United Utilities is the UK's largest listed water company. We own, operate and maintain utility assets, including water, wastewater, electricity and gas. We're a FTSE 100 company with a turnover of £2 billion and are the UK's market leader in utility outsourcing..

Our seven million customers can rely on us to turn complex processes into something as simple as turning on a tap, flushing a toilet or switching on the heating. Developing new technologies and processes we're planning for future generations and helping new and existing communities to grow.

Being the stewards of precious natural resources such as water and energy, it is important for us to use our rich legacy of engineering and planning skills to build the essential backbone of thriving communities in the North West of England, in the UK and across the world.

Some 20 million people worldwide benefit from our vision, energy, engineering and operational experience in operating and managing water, wastewater, electricity and gas networks. Our clients include Northern Gas Networks, Southern Water and Electricity North West - and that's just in the UK.

We are very proud that Business in the Community (BiTC) has currently awarded us the coveted Company of the Year award for responsible business practice.

imageCorporate responsibility report

Our aim is to provide best value utility services to our customers in a way that is sustainable, environmentally responsible and reflects our wider social impact

imageWhere we are heading

This Strategic Direction Statement sets out our plans for our water and wastewater business in North West England over the 25 years from 2010.

Water burst Market Street Newton-Le-Willows. Engineers carrying out repairs. We're sorry for any inconvenience http://bit.ly/dfKPu6 about 10 hours ago via web

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