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This final business plan sets out how we intend to invest in and improve our water and wastewater services over the five years from 2010-2015.
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United Utilities provides water and wastewater services to nearly seven million people in the North West of England supplying 3 million households and over 200,000 business premises. We manage the catchment land around our reservoirs to safeguard the quality of the raw water we collect and store.
We then treat and deliver it to our customer's taps - nearly 2,000 million litres a day
We also collect wastewater from our customers and surface water from roads and highways, treat it at our wastewater treatment works before returning it back safely to the environment.
In order to do this we have:
Our aim is to provide best value utility services to our customers in a way that is sustainable, environmentally responsible and reflects our wider social impact
This Strategic Direction Statement sets out our plans for our water and wastewater business in North West England over the 25 years from 2010.