Metered customers (non-household)

If you have a water meter installed in your premises your charges will be calculated as follows:

For water

• A charge for the amount of water you have used (in cubic metres, 1 cubic metre = 1000 litres of water)
• A standing charge, normally related to the size of the meter, which covers the cost of reading and maintaining your meter, sending bills and dealing with enquiries

For wastewater

• A charge for collecting and disposing of your wastewater based on the amount of water you have used (in cubic metres)
• A charge for dealing with surface water and highway drainage

We charge for wastewater services (sewerage services) on the basis that most of the water we supply to your premises is returned to the sewer.

Get waterwise in the workplace

As your charges are based upon the amount of water you use, it makes good financial sense to ensure you are not letting any of it go to waste. Our water efficiency section provides hints and tips on how to get watewise in the workplace.

Contact us

If you have an enquiry about your bill, call 0845 746 2222, textphone 0808 143 1195.

If you are having problems paying your bill, please call us on the above number to discuss our range of payment options.