Contact Us

Contact us form

If your contact is an emergency (eg you have no water) please ring us on 0845 746 2200 for an immediate response. Please use this form for general and non-urgent enquiries.  Any enquiries will receive a response within ten working days.

Information on any major emergencies in our region can be found here.

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Contact us

United Utilities owns and operates the water and wastewater networks serving 3.2 million customer premises in north west England. If you haven't found the answer to your query on our website, use this form to Contact us.

To ensure we capture all the information we need, we have forms which you can complete online to let us know about your move, please click here.

If you are looking for job opportunites with United Utilities, visit our Jobs website. If you need information about the business you can go to About United Utilities,or for investor/financial information please visit our Investor section.

The water connections business is responsible for the statutory provision of water connections to United Utilities water network within the North West of England. This includes the laying of new water mains in the region to support the additional demand as well as supporting and co-ordinating Self Lay Organisations in executing water connections work on a competitive basis on behalf of developers. Details of our charges can be found on the website here, if you can't find the answer to your query, then please use the form below to contact us.

United Utilities Water statement

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