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United Utilities owns and operates the water and wastewater networks serving 3.2 million customer premises in north west England. If you haven't found the answer to your query on our website, use this form to Contact us.

To ensure we capture all the information we need, we have forms which you can complete online to let us know about your move, please click here.

United Utilities operates and maintains the electricity distribution network in the North West. We look after the safe delivery of electricity through our electricity network to your home. United Utilities does not sell electricity but ensures it is delivered to you in a safe and efficient manner. The companies that sell electricity are known as suppliers. Your electricity supplier who sends you a bill for your electricity is also responsible for your meter, if you have an enquiry about your bill or your meter you should contact your supplier.

United Utilities is in charge of the day-to-day running of the gas network in the north of England on behalf of Northern Gas Networks.  This includes the repair and replacement of gas mains network pipes and a 24/7 gas emergency service to deal with all gas safety issues. The north of England gas network includes Yorkshire (north, east and west), the North East and northern Cumbria. It includes the major cities of Leeds, Bradford, Newcastle, Middlesbrough, Sunderland and Carlisle.

If you are looking for job opportunites with United Utilities, visit our Jobs website. If you need information about the business you can go to About United Utilities,or for investor/financial information please visit our Investor section.

United Utilities is responsible for the statutory provision of electricity connections in the North West of England on behalf of the network owner, Electricity North West Limited.  If you want to apply for an electricity connection, use our online form, click here, otherwise please send us your enquiry using the form below.

The water connections business is responsible for the statutory provision of water connections to United Utilities water network within the North West of England. This includes the laying of new water mains in the region to support the additional demand as well as supporting and co-ordinating Self Lay Organisations in executing water connections work on a competitive basis on behalf of developers. Details of our charges can be found on the website here, if you can't find the answer to your query, then please use the form below to contact us.

United Utilities provides new gas connections and service alterations on behalf of Northern Gas Networks Ltd.   The north of England gas network includes Yorkshire (north, east and west), the North East and northern Cumbria. It includes the major cities of Leeds, Bradford, Newcastle, Middlesbrough, Sunderland and Carlisle.  More information can be found on the website here, if you can't find the answer to your query, then please use the form below to contact us.