If you have an Investor Relations query, check here to see if we can answer your questions.
Who are your Registrars?
Equiniti Limited Registrars manage the United Utilities share register. Contact details for Equiniti are available here.
I have moved, who do I need to tell?
If you have moved you need to inform our registrars. You can do this by using the form in the Related Documents section on the right of this page, or by contacting them directly at the address detailed above.
It is important to remember that if you own shares in more than one company you will need to inform each registrar involved. Even if the registrar is the same, you will need to tell the registrar each of the companies that you hold shares in to ensure that all of your records are changed.
A shareholder has died, what should I do?
You will need to contact the registrar. If the shares were held in joint names they will automatically be transferred into the name of the surviving shareholder. Where the shares were held under one name, these may be transferred to another name. The registrars will inform you of any documentation that may be required.
When does United Utilities pay dividends?
United Utilities currently pays dividends twice a year. An interim dividend is normally paid in February and a final dividend is normally paid in August, subject to shareholder approval at the AGM. For more details see the Events Calendar. If you have further questions relating to your holding of United Utilities shares (e.g. number of shares held, change of name, amalgamation of accounts, gift transfers) please contact Equiniti Limited Registrars at the address detailed above.
How can I find out more information about United Utilities?
As well as the reports found on this web site, the United Utilities group also publishes in printed form a wide range of reports, leaflets and factsheets about aspects of its businesses. You can get more information about them from Gaynor Kenyon, communications director:
Haweswater House, Lingley Mere Business Park, Lingley Green Avenue, Great Sankey, Warrington, WA5 3LP
Tel: 01925 237 000
email: gaynor.kenyon@uuplc.co.uk.
American Depositary Receipt holders can get a copy of the annual report from Jane Gilmore, Deputy Company Secretary:
Haweswater House, Lingley Mere Business Park, Lingley Green Avenue, Great Sankey, Warrington, WA5 3LP
Tel: 01925 237 000
email: jane.gilmore@uuplc.co.uk.
Copies of the separate regulatory accounts for the licensed water business, which have to be given to the water regulator, are available free of charge. If you would like copies, please contact Jonathan Williams in general counsel on 01925 237 000.
Can I request company information in alternative formats?
If it would help you to receive shareholder communications in an alternative format - large print, braille or audio tape - please contact the registrar, Equiniti Limited (see above), and give details of your name, address, shareholder account number and your preferred alternative format.
Can you provide information about dealing in United Utilities shares?
You can now buy or sell our ordinary shares using Equiniti's low cost share dealing service (telephone: +44 (0) 845 603 7037) or deal online. www.shareview.co.uk/dealing
Is there a method for dealing with shares tax efficiently?
The United Utilities' single company ISA (a Maxi or Mini shares-only individual savings account), managed by Equiniti, offers a tax-efficient way of holding United Utilities' shares. To get more information, please ring +44 (0) 871 384 2244 stating that you are a United Utilities shareholder.
Can I donate shares to the ShareGift scheme?
Many shareholders can find themselves owning parcels of shares so small that it would cost more to sell them than they are worth. They may therefore appear to be too small to do anything with but may still bring a tax liability on dividends paid and unwanted documentation.
ShareGift is a charity (registered charity number 1052686) which specialises in accepting donations of small numbers of shares which are uneconomic to sell on their own. Shares which have been donated to ShareGift are aggregated and sold when practicable, with the proceeds passed on to a wide range of UK charities. Further details about ShareGift can be obtained from its website at http://www.sharegift.org/ or by writing to ShareGift at 17 Carlton House Terrace, London SW1Y 5AH (telephone: +44 (0) 207 930 3737).
Do you have an American listing?
United Utilities PLC was previously listed on the New York Stock Exchange. However, on June 25, 2007, United Utilities announced that it had filed with the U.S. Securities and Exchange Commission the requisite form to terminate its registration under the U.S. Securities Exchange Act of 1934. United Utilities had previously filed to withdraw its American depositary shares and its ordinary shares from listing on the New York Stock Exchange and registration under Section 12(b) of the Exchange Act.
From 25 June 2007, the company's ADSs moved to being traded over the counter (OTC). See the related stock exchange announcement for further details.
JPMorgan Chase Bank, N.A. is the depositary and its address for enquiries is:
JPMorgan Chase & Co.
PO Box 64504
St. Paul
MN 55164-0504
jpmorgan.adr@wellsfargo.com
Telephone: (800) 990 1135 (US toll free) or from outside the US: +1 (201) 680 6630
Visit the website at www.adr.com/shareholder
For further information on the OTC market go to http://www.otcbb.com/
How can I avoid unsolicited mail from United Utilities?
The company is legally obliged to make its register of members available to other organisations. Because of this, you may receive mail you have not asked for. If you want to limit the amount of personally addressed unsolicited mail you receive, and you have a UK registered address, please write to the Mailing Preference Service, Freepost 29, LON20771, London W1E 0ZT, or register by telephoning +44 (0) 845 703 4599 or online. http://www.mpsonline.org.uk/
If you have any further questions about your shareholding please contact:
Equiniti Limited (registrar)
Tel: +44 (0)871 384 2041
Tel: +44 (0)871 384 2255 (textphone for shareholders with hearing difficulties)
Alternatively you can contact United Utilities' Company Secretariat department via email: Secretariat@uuplc.co.uk
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For information regarding developments affecting the group and the utility sector, please contact:
Darren Jameson - Head of Investor Relations
United Utilities
Haweswater House
Lingley Mere Business Park
Lingley Green Avenue
Great Sankey
Warrington
WA5 3LP
United Kingdom
Tel: +44 (0)1925 237033
Email: darren.jameson@uuplc.co.uk
For information relating to the £1.5 billion return to shareholders, please click on the link below:
http://www.unitedutilities.com/Prospectus.htm
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For more information contact :
Darren Jameson - Head of Investor Relations
T:01925 237 033
F:01925 237 037
E:
darren.jameson@uuplc.co.uk