Unmetered customers (non-household)

If you don't have a water meter installed in your premises your charges will be calculated as follows:

For water

• A charge based on the rateable value of your property. You pay a set amount for each £ of rateable value
• A standing charge which covers the cost of sending bills and dealing with enquires

For wastewater

• A charge per £ of the rateable value of your property, for collecting and disposing of your wastewater (including surface water and highway drainage) 

Contact us

If you have a question about your bill, call 0845 746 1100, textphone 0808 143 1195.

If you are having problems paying your bill, please call us on the above number to discuss our range of payment options.