Contact details

Can we help you online? Visit our 'Ask us a question' section to see if you can find your answer online.

For water, wastewater and billing enquiries, click here to arrange a call back within one working day.

Water and wastewater enquiries emergencies (24-hour)

including water supply problems, discoloured water, drains and sewers
Telephone: 0845 746 2200

Telephone: 0800 330 033
Or report a leak online

Billing enquiries

including make a payment, set up a payment arrangement, Tell us you are moving.

Domestic customer with a water meter

Telephone: 0845 746 2222

Telephone: 0845 746 1100

Telephone: 0845 746 2255

Having difficulty paying your bill?

Telephone: 0845 746 2034

Check your balance or make a payment - Automated payments line (24 hours)

Telephone : 0845 402 1366

Request a leaflet - automated line (24 hours)

Telephone: 0845 303 7711

Give a meter reading - automated line (24 hours)

Telephone: 0800 616 448
Or leave a meter reading online

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Pollution hotline

Telephone: 0800 015 1230

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Customers who are deaf, hard of hearing or have speech difficulties

If you have hearing or speech difficulties and use a textphone, please dial 18001 before the number you require. Your call will be answered by a text relay operator who will relay the call to us. There is no extra charge for this service. Find out more about our Extracare services