Contact Details
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Emergencies
| Water and wastewater enquiries and emergencies (24-hour) (including water supply problems, discoloured water, drains & sewers) |
0845 746 2200 0808 143 0295(textphone) |
| If you spot a leak in the road or public footpath call our Leakline number: | 0800 330 033 0808 143 0295 (textphone) |
| Electricity emergencies (24-hour) | 0800 195 4141 0800 458 9767(textphone) |
| General electricity enquiries: lines open Monday to Friday 8.30am to 4.30pm | 0800 195 1452 |
| Pollution hotline | 0800 015 1230 |
Billing enquiries
| If you are a domestic customer and have a water meter |
0845 746 2222 |
| If you are a domestic customer and you do not have a water meter | 0845 746 1100 0808 143 1195 (textphone) |
| If you are a business customer | 0845 746 2255 |
| To tell us you are moving | 0845 746 2233 |
| To make a payment or set up a payment arrangement | 0845 746 2211 |
| If you are having difficulty paying your bill | 0845 746 2034 |
To use one of our automated services: 24 hours a day
| To check your balance or make a payment | 0845 402 1366 |
| To request a leaflet | 0845 303 7711 |
| To give a meter reading | 0800 616 448 |
