Our standards of service

Working for you 24 hours a day. Everyday.

Our standards of service go beyond the minimum levels set out in the industry's Guaranteed Standards Scheme.

We aim to continuously improve our standards of service by listening to our customers and responding with the right action.

We make three simple promises:

• we aim to deliver a high standard of service at all times;
• if we fail, we will put things right as quickly as possible;
• we will compensate you if it is appropriate

For further information, please take a look at our standards of service booklet.

If you are a business customer, take a look at the 'Standards of Service for Business Customers' document.